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Frequently Asked Questions (FAQs)

Here are some commonly asked questions by our customers

  • How often should I have my car serviced?

    It varies from model to model, but as a general rule you should change your oil every 7,500 thousand miles and perform the annual recommended factory scheduled maintenance.

  • The salesman at the dealership I purchased my new car from said that if I have you work on my car, It will void my warranty. Is this true?

    False! Consumers are entitled to have their cars serviced wherever they choose. Always read your warranty to understand what constitutes a covered service item. As long as detailed records are kept (as we do here for all of our customers) and the service intervals are met with Genuine parts your warranty will never be void.

  • What should I know about my car's pollen filters?

    Cabin Air Filters (Pollen Filters). Most late model European vehicles come standard with a cabin air filter. The purpose of these filters is to filter allergens, irritants and airborne particles. These can include bacteria, pollution, dust, odors and spores. The main benefit of these filters is passenger comfort, although failure to replace at the required 15,000 mile interval could impact the efficiency of the air conditioning and heating system. In addition no filter, clogged or missing filters may cause the premature corrosion of the A/C evaporator. Other symptoms that your filter may need to be replaced is the potential excess hazing of the windows. These filters are available and we recommend replacement every 15,000 miles. In heading into the summer season there are more of these particles in the air and keeping your A/C system in peak performance may require the replacement of these filters.

  • Will your company work on my car if I have an extended warranty?

    Yes, we will work with all independent warranty companies. You won't even have to call them!

  • Do you install customer-supplied parts, including new genuine Volvo parts in original packaging?

    No, if you buy a steak from a store, you cannot bring it to a restaurant to have cooked.

  • I have heard great things about you, can I get an estimate for (fill in the blank)

    No, we do not estimate unless the car is or has been in the shop recently. Other shops mis diagnose Volvo's all the time. If I see a failing caliper in your brakes when I am writing your estimate I can account for that.

  • Do you take payments from customers?

    Payment in full is due when the work is completed. After 24h we start charging $40/day storage.

  • I am having a Volvo related issue and wanted to talk to a mechanic

    If you are not an established customer, or your car is not in the shop you will only get the appointment line. We reserve our technicians time for the cars that are here in the shop, or persons who are established clients